Frequently Asked Questions
Q: Where do you ship?
A: As of January 2019, we now ship nationwide to the continental US! Orders placed after 2pm PST on Thursdays that ship outside of California will ship the Monday after. Orders in California typically arrive the next business day after orders are placed and all others will typically arrive after two business days. Please be sure to refrigerate your broth as soon as you receive it!
Q: What are the ingredients in Butcher's Bone Broth?
A: There are just three ingredients in Butcher's Bone Broth (with the exception of our Butchers Vegetable Broth): organic bones, organic carrots, and filtered water. It's that simple! That also means our broth is Whole30, Keto, and Paleo friendly!
Q: Does your equipment come in contact with any other allergens?
A: Nope! All of the proprietary equipment we use to make our broth only touches the ingredients that make our broth, so there is no cross-contamination with allergens like soy, eggs, etc. We also wear nitrile gloves in our facilities, no latex.
Q: Can your broth be frozen?
A: While we don't recommend freezing our broth so that you can retain the nutritional and textural integrity of the broth, we totally understand that sometimes you need to! If unopened, your broth can be kept in the freezer for up to a year. When ready to consume, we recommend letting the broth thaw slowly in the fridge. You may notice that when bought fresh from the store, our broth is really gelatinous thanks to drawing all of the collagen and gelatin from the bones; you will likely find that after freezing and defrosting the broth for consumption that the broth won't gel like it did before. This is normal, and a big reason why we don't recommend freezing if you don't have to.
Q: Do I need to dilute your broth?
A: Not at all! You simply need to pour the broth out of the bottle (it will be nice and jello-y and jiggly straight from the bottle) into a heat safe container and heat it up. We recommend heating in sauce pan or pot over the stove until liquid.
Q: How do I consume/use Butcher's Bone Broth?
A: Butcher's Bone Broth has no added salt or flavorings because we want you to be able to use our broth as you see fit! Use it as a premium cooking ingredient and add salt and aromatics to your taste (recipes coming soon!) or simply drink it alone.
Q: The "best by" date on my broth has elapsed. Is it safe to eat?
A: Unfortunately, we can't recommend consuming our broth once the "best by" date has passed. From a product quality and food safety standpoint, we advise disposing of the broth. Please refer to the freezing instructions in this FAQ should you foresee not being able to consume your broth by the best by date.
Q: What are the benefits of bone broth?
A: Bone Broth is packed with protein, amino acids, collagen, and gelatin. All of these nutritional powerhouses assist in muscle maintenance, bone health, rejuvenation of skin and hair, and improving digestive health. At less than 50 calories per serving, it's also a great way to get all of these great health benefits with low calories.
Q: And what makes Butcher's Bone Broth different than other broths?
A: Butcher's Bone Broth is the only fresh organic bone broth on the market. By using only three ingredients in our broth, you can expect simple and pure bone broth. We refuse to ever freeze our broth to ensure the nutritional integrity of the broth stays intact and we also refuse to go through the processing required to be a shelf stable product. A good bone broth should not pour straight out of the bottle; rather it should have a jello-y consistency--a sign that all of the goodness has been drawn from the bones. By using our proprietary kettles, and simmering bones for up to 48 hours, we can make sure that every bottle is filled with only the good stuff.
Q: Who is behind Butcher's?
A: Butcher's was created by the same man behind the popular Bay Area gourmet rotisserie food truck, Roli Roti. Thomas Odermatt is a third generation butcher from Switzerland, who founded Roli Roti in 2002. In 2015, Thomas launched the appropriately named Butcher's line of retail products under the Roli Roti name. Just like his food trucks, Thomas brings his expertise of butchery to the Butcher line of products.